Innovative New Features launched

Healthcare Provider Online Pre-authorisation Tool

We are excited to announce a major drive to improve and streamline our Healthcare Provider’s service satisfaction with the development of a new Online Pre-authorisation Tool.

The introduction of The Healthcare Provider Online Pre-authorisation Tool forms part of the first stage in our innovative solutions to simplify the authorisation process. We will be modifying the tool over the next few months to ensure that we deliver the best user experience.

Our Healthcare Provider Online Pre-authorisation Tool is designed to give RMA HCP’s their own access to pre-authorise and track all their requests, including the outstanding Pre-authorisation requests, online through the Medical Portal available on our website.

Our new enhancement will simplify the authorisation process by:

  • Reducing the time our RMA Medical Team spend on authorisation transactions.
  • Eliminating unnecessary manual interventions.
  • Giving the Healthcare Provider the control to track and manage their own authorisation requests for their patients.
  • Freeing up the Medical team’s capacity to efficiently service our HCP’s.

To ensure that the affected departments are familiar with the new improvements we will roll out training sessions over the next few weeks.

We will keep you updated when we are live with our Healthcare Provider Online Pre-authorisation Tool.

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