Class XIII Policy Renewals

Delivering a client-centric servicing approach

We continue to deliver a simplified process for our clients to easily renew their COID policy online, ensuring that they remain compliant.

Here are the stats for Declared Submissions for Class IV and Class XIII

Class IV – 93% Declared Submissions
Class XIII – 1.5% Declared Submissions upon opening renewal period on 11 February 2020

To make sure that we deliver exceptional service to our clients, various departments (Membership, Sales, Marketing, IT) partnered together to provide instant servicing to client’s needs. Below is the schedule of where the roadshows took place.

Innovative New Features launched to clients at Class XIII Policy Renewal Roadshow

We’ve launched a WhatsApp Business virtual assistant for Small and medium-sized enterprises (SMEs). Through a partnership with CM.com, we’ve created a WhatsApp Business virtual assistant to make it easier for SMEs to comply with the country’s regulations.

Our WhatsApp Business virtual assistant allows SMEs to declare the number of employees they have and the average earnings per employee with ease and is done with the utmost confidentiality, guaranteeing compliance with regulations.

We are now on the forefront in servicing our clients more efficiently with the introduction of our WhatsApp Business virtual assistant.