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About Us

RMA is the warm African sunrise that welcomes warmth, comfort and care to the lives we touch. Just like parents who care for their children, the brand promise of RMA is to be caring and compassionate so that clients can go through life’s challenges a little bit easier.

 

Who We Are

Founded on 1 June 1894, The Rand Mutual Assurance Company Limited (RMA) is a non-profit mutual assurance organisation which is owned by its policy holders. RMA operates in terms of section 30 of the Compensation for Occupational Injuries and Diseases Act, 130 of 1993 as amended, under license from the Minister of Labour. The RMA Group also operates under both short and long-term insurance licences issued by the Financial Services Board (FSB).

As an organisation that is compassionate and caring, RMA goes the extra mile to ensure that beneficiaries and their families receive the care and compensation they are entitled to when they have sustained either a work-related injury or occupational disease.

The core of RMA’s administration business is the receipt, adjudication and administration of workers’ compensation claims, including the payment of medical costs, once-off disability payments and the ongoing payment of pensions in the case of severe disability and death. RMA’s high level of service and quick claims turnaround is underpinned by a market-leading integrated claims management IT system that allows for paperless adjudication of claims.

Three additional operating entities form part of the RMA Group and are also indirect subsidiaries of RMA, namely: Rand Mutual Admin Services, Rand Mutual Technology Solutions and Rand Mutual Property Holding.

Rand Mutual Admin, a licensed Financial Service Provider with license no. 46113, provides a range of services that support the underwriting and administration of both the COID and insurance benefits.

RMA has a wide footprint and is easily accessible to its clients, claimants and other stakeholders through its head office in Johannesburg and regional walk-in branches located in Carletonville, Cape Town, Durban, eMalahleni, Johannesburg, Klerksdorp, Pretoria, Rustenburg and Welkom. In addition, RMA has satellite offices in Lesotho, Mthatha and Mozambique.
RMA is a Level 3 contributor to B-BBEE.

Vision

To be the leading insurance provider and administrator of employment injury- and health-related benefits and niche insurance solutions through a world-class integrated IT system.

Mission

To provide quality, cost-effective and compassionate insurance services at the highest standard.

To deliver service excellence to all stakeholders taking into account global best practice.

To observe the highest standards of integrity and good governance practices at all times.

To optimally manage capital, reserves, provisions and other assets.

To develop, nurture and empower our staff to enable them to perform at their optimum output levels.

Values

At RMA we are about people. We cannot be successful without creating and maintaining trust among our stakeholders. We build that trust through:

Caring for the wellbeing of our people;

Treating others with dignity and respect;

Being honest in all that we do;

Delivering the right service, first time;

Empowering our people to use their initiative;

Taking responsibility for our actions and helping others to be responsible for theirs;

Sharing knowledge; and

Working as a team.

Our Heritage

Identifying a need to help care for miners who were injured while on duty, RMA was founded in 1894 by three mining companies on the Witwatersrand as a non-profit mutual assurance company.

To this day it remains a mutual association which means that the policy holders are also the shareholders.

RMA Life Assurance Company Limited (RMA Life) was established in 1990 as a wholly-owned subsidiary of RMA to manage the pension benefits payable to claimants and their beneficiaries.

As legislation governing workers’ compensation evolved, RMA was granted the right to continue providing compensation to the mining industry under licence from the Minister of Labour. This licence was granted in terms of the Compensation for Occupational Injuries and Diseases Act (COIDA) for Class IV (Mining), and was extended to include Class XIII (Iron, Steel and Metal) from 1 March 2015. The RMA Group also operates under both long- and short-term insurance licences issued by the Financial Services Board (FSB).

Governance

RMA prides itself on living the principles of sound corporate governance and has implemented numerous structures to ensure that the necessary checks and balances are in place. The Board is the custodian of the Group’s governance framework which is formalised in its charters, policies and operating procedures.

These governance processes are regularly reviewed to take into account both the changing regulatory environment and best practice. The Board’s focus on the application of sound corporate governance principles has been unwavering. The governance processes and structures are regularly reviewed.

RMA acknowledges the significance of the role it plays in the lives of its many stakeholders and the importance of remaining sustainable and embracing the principles of governance best practice.

There are many sources that inform the governance structures of RMA, most notably being the Companies Act (and specifically the provisions that apply to public companies), the King III report, the Long- and Short-Term Insurance Acts, and more recently Board Notice 158 of 2014 which stipulates the governance and risk management structures for insurers published by the FSB in early 2014.

The governance structure is illustrated below:


Board of Directors

As at 31 December 2015, RMA's Board of Directors was constituted as follows:

 

RMA Directorate

Meet the caring and compassionate hearts who head-up the RMA family. Like any other head of a household, this is the team that steers the ship, gives direction and ensures our organisation operates at its best.

 

Mr T Dloti

Independent Non-Executive
Director and Chairman
 

Mr B Singh

Executive Director and
Chief Executive Officer
 

Mr B Adam

Chief Financial
Officer
 

Mr MK Mabe

Non-Executive Director

 

Ms BM Mokoetle

Non-Executive Director
 
 

Dr J Andrews

Non-Executive Director
 
 

Ms MC Ngwenya Flanagan

Non-Executive Director
 
 

Ms H Masondo

Deputy Chairman and Independent
Non-Executive Director
 

Mr D O'Brien

Independent Non-Executive Director
 
 

Mr R Naidoo

Non-Executive Director
 
 

Mr A Letshele

Non-Executive Director
 
 

Mr H Perry

Non-Executive Director
 
 

Mr V Mafata

Non-Executive Director
 
 

Ms B Ntuli

Non-Executive Director
 
 

Executive Team

Meet the caring and compassionate hearts who head-up the RMA family. Like any other head of a household, this is the team that steers the ship, gives direction and ensures our organisation operates at its best.

 

Mr B Singh

Executive Director and
Chief Executive Officer

Mr B Adam

Chief Financial
Officer

Mr KP Matshidze

Chief Operating
Officer

Mr E Hadzhi

General Manager
Claims

Mr Y Mohamed

General Manager Information
& Communications Technology

Ms N Onsongo

General Manager
Human Resources

Dr D Kritzinger

General Manager
Medical

Ms N Metula

General Manager
Sales & Marketing

Client References

At RMA we believe that we are a client- and service-oriented company that not only delivers a high level of service to its stakeholders, but does so in a caring and compassionate manner. But we don’t want you to only take our word for it, read about what our clients and stakeholders are saying about us.

Active Citizenship

RMA lives by its caring and compassionate way. We see it as a privilege to help communities further their skills. We enjoy seeing people being educated, reaching for their dreams and achieving their goals. We live to see the joy on people’s faces when they’re empowered and improve their standard of living. Lending a helping hand is what warms our hearts.

Corporate Social Investment can have a significant impact on South African society, offering opportunities for both economic and social progress. RMA understands the impact it has on its pensioners by investing in their skills development. The education, experience and abilities of an RMA pensioner not only enhances their own lives but also adds economic value to their dependants, communities and the economy as a whole.

We believe that through education and training, enterprise development and the building of relevant infrastructure we can create sustainability.

RMA’s CSI policy renders support to the following three key areas:

Education: early childhood development, specific interventions at primary and high school level and Adult Basic Education and Training (ABET)
Health: disabled people, HIV/Aids and infrastructure/equipment
Social Development: poverty alleviation, women and children at risk and capacity building

In addition to the mobile prosthetic and orthotic clinic and the regular clinics held for pensioners, RMA also has a tracing programme that traces the beneficiaries of employees who are either injured or who have died as a result of a work-related injury. RMA goes the extra mile to ensure that these beneficiaries are found in order for them to receive the relevant pension and other benefits.

RMA has funded numerous projects through its social fund.


"Sometimes, it falls upon a generation to be great. You can be that great generation. Let your greatness blossom."
- Nelson Mandela

Life-long Care For Our Beneficiaries

Pensioner Medical Plan (PMP)

In order to deliver on its promise to provide Caring, Compassionate Compensation, RMA recognised the need for a formal structured programme to address the medical needs of disabled and injured workers through proactive medical interventions.

Key features of the PMP ensure that disabled employees are effectively classified and obtain regular medical services as required. Each region has a dedicated pensions medical case auditor (PMCA) responsible for the co-ordination of patient needs and for the administration of the PMP plan in that region. RMA identifies and uses preferred healthcare providers that are locally based, to minimise patient inconvenience while maximising cost-effectiveness of treatment, including patient transportation costs.

Mobile Clinic

RMA, in partnership with medical orthotists and prosthetists, Marissa Nel & Associates, has a mobile prosthetic and orthotic clinic that travels to pensioners who have been disabled or physically challenged as a result of their work-related injuries. Some of the pensioners live in far-reaching rural areas with little accessibility to the treatment facilities available in the cities.

The mobile clinic offers unique medical access to pensioners insured by RMA and travels both within South Africa and to six neighbouring countries. The structure of numerous mobile and assessment clinics per year enables RMA to interact with, and understand the social needs of, the pensioners that fall within the initiative.

During visits to these pensioners, prosthetic limbs are made, and repairs are done, on-site. To further deliver on our promise of Caring Compassionate Compensation, the socio-economic circumstances of these pensioners are assessed and, where necessary, they are assisted with numerous food projects and upliftment programmes. These include the provision of seeds and gardening implements from the social fund, house renovations and the donation of shoes and clothes. The mobile clinic recently celebrated a decade of care.

Enterprise Development

RMA has invested generously in Enterprise Development (ED), a powerful tool to assist in the creation of jobs and address poverty.

In 2015, RMA engaged with a level 1 BBBEE supplier to assist with the roll-out of its ED programme, with a total value of R5 million. Seven beneficiaries from Johannesburg, Pretoria and Durban were selected. The aim of this ED programme is to promote economic growth and reduce poverty by building stronger SMMEs that are more inclusive. It is also aimed at diversifying RMA’s supply chain and entrenching its position as a socially and economically responsible corporate citizen.

The programme’s positive impact includes:

  • Improved turnover by the portfolio by 23%;
  • Job creation – 25 direct and indirect jobs within the portfolio, which has an average social impact on 100 lives that were improved. The average cost per job created was R200 000;
  • Enhanced efficiency and compliance of the portfolio, ensuring its sustainability;
  • An economic activity ratio of 1:173 i.e. R8.56 million of economic activity was generated; and
  • Entrepreneurial prowess was heightened within the portfolio.

RMA Helping Develop Businesses

At RMA, we are all about seeing businesses and communities reach their potential. An enterprise development initiative embarked upon by RMA in 2016 resulted in a contribution of R372 698 to Shanduka Black Umbrellas. As a non-profit enterprise development incubation organisation, Shanduka Black Umbrellas partners with the private sector, government and civil society to address the low levels of entrepreneurship and high failure rate of 100% black-owned emerging businesses in South Africa. The businesses are assessed for their credit risk and an advisory committee offers their technical experience to assess the weaknesses and strengths of the businesses.

Ongoing support through the incubation centers and the office infrastructure linked to these include:

  • Bookkeeping services at standard rates;
  • Access to networking & marketing events;
  • Ongoing mentoring;
  • Assistance with finance access; and
  • Workshops aimed at business and personal development.

RMA identified two suppliers for this programme, allowing these youth-owned suppliers to participate in the incubation programme for 12 months.

Code of Ethics

Financials

RMA is a financially sound company which continues to meet and exceed its legislated solvency requirements.

At the end of the 2015 financial year, RMA had acquired an additional 515 000 lives, increasing revenue by 79%. The additional scale created by the take-on of Class XIII, resulted in cost-efficiencies so much so that the average cost of a claim decreased by 25% while the average cost of administration per life decreased by 35%.

The Board and management of RMA remain conscious of their responsibility to ensure the financial ability of the organisation to pay benefits to those who have suffered injury or disease in the work place and to their beneficiaries, in the case of a fatality.

Annual integrated reports

While the publication of an integrated report is only a requirement for listed companies, we believe that integrated reporting supports the corporate values of the RMA Group and offers a platform to provide clear and concise information to all stakeholders.

The concepts of strategy, risk, performance and sustainability are inevitably linked and we thus strive to report across these areas in order to provide stakeholders with a true picture of the company.

We believe that our report goes a long way to meeting the requirements of integrated reporting, most importantly in providing both historic and anticipated information about the Group in a clear, accurate and transparent manner, enabling all our stakeholders to gain insight into the business of the Group.

The full financial statements of the Group have been independently audited by EY and are available on request to all our stakeholders.

RMA Annual Integrated Report 2016

RMA Annual Integrated Report 2015

RMA Annual Integrated Report 2014

RMA Annual Integrated Report 2013

Careers / Quick Job Search

We all have dreams and aspirations for our careers. Join a work family wo cares about you. Our organisation enjoys seeing people reach for the stars, live to their full potential and achieve their career goals.

People love working at RMA. In a Best Company to Work For survey in 2017, RMA received the Silver Achiever certificate. Our work environment is a warm one. We like to see employees develop into successful people who become exceptional at what they do. When you join RMA, you’re joining an organisation who is passionate about its work and its people.

If you would like to become an RMA supplier, please fill in your company details below and we will get back to you.

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